All subscription orders are processed within 1 to 2 business days (excluding weekends and holidays) after receiving your order confirmation email. Subscription orders are shipped by the 2nd week of the month. You will receive another notification when your order has shipped.
All domestic (United States) subscription orders include shipping in the price. No additional shipping charges will be applied to domestic orders.
We offer international shipping to the following countries: Canada and the United Kingdom.
At this time, we do not ship to Australia. This is due to increased scrutiny in customs due to the coronavirus pandemic.
Note: Jumbo sized boxes include an additional $15 shipping charge due to the large size/weight of the product.
Your order may be subject to import duties and taxes (including VAT), which are incurred once a shipment reaches your destination country. Squawk Box, LLC is not responsible for these charges if they are applied and are your responsibility as the customer.
When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available.
If you haven’t received your order within 15 days of receiving your shipping confirmation email, please contact us at firstname.lastname@example.org with your name and order number, and we will look into it for you.
We accept returns up to 30 days after delivery, if the item is unused and in its original condition, and we will refund the full order amount minus the shipping costs for the return.
In the event that your order arrives damaged in any way, please email us as soon as possible at email@example.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution.
Please see our complete [return policy](link to policy) for more information.
If you have any further questions, please don't hesitate to contact us at firstname.lastname@example.org.